Wednesday, June 4, 2008

New Products and Customer Satisfaction Initiatives Launched at Calypso 2008 Customer Conference

  • Calypso V10 release highlighted and new account management group announced

San Francisco, CA, June 04, 2008 – Calypso Technology Inc, a leading global provider of an integrated trading application suite to the capital markets industry, unveiled its Calypso V10 product release and announced the launch of Calypso Account Management Services at its 2008 Customer Conference, held April 2008 in San Francisco, California.

Through the Account Management Services group, clients will benefit from a single dedicated Calypso point of contact. The account managers will coordinate all Calypso’s resources on behalf of clients, including access to product management, training, technology infrastructure, and the executive team. In addition, account managers will hold regular meetings with clients to communicate new developments and to facilitate their optimized Calypso product usage.

More than half of the sessions of this annual event were customer forums designed to foster open communication among the various customers on a variety of business and technical topics. In addition, Calypso product managers and engineers presented new functionality in the V10 release and product roadmaps. The new version, Version 10 incorporates significant enrichment of front office tools for structuring products and managing real-time intraday risk and P&L analysis; more robust risk management capabilities on a desk and enterprise level; and new capabilities to the Calypso Fast-Track product, shortening time-to-value during implementations.

“Calypso continues to build out a culture of customer service. Our customers are our trusted business partners who help evolve and shape the Calypso offering,” says Charles Marston, CEO and Founder of Calypso. “Transparent two-way communication is of the utmost importance to us.”

Supporting the themes of transparency and communication, this year’s Customer Conference opened the conference program to third party speakers who are essential to the Calypso ecosystem. These included speakers from the Aite Group, IBM and the TowerGroup. Presentations were also undertaken by customers, senior Calypso product managers and the management team. Calypso welcomed more than 200 attendees, representing 35 firms registered from the United States, Europe, Africa, Australia and Asia.

“The mission of the Account Management Services Group is to provide ongoing consulting and continually aligning client goals and objectives with the Calypso strategy,” says Marston. “We are excited to now formalize and highlight what we have always considered to be a primary focus for us – high-quality customer service and the culture built around it in everything we do.”

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